Delivery and Returns
We ship to all countries worldwide. All orders are shipped via courier services DHL, DPD,FedEx. Delivery time depends on the destination and takes 3-4 working days within the European Union and 3-7 working days outside of European Union. Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses and during promotion period can result in longer delivery times.
DHL:
Shipping cost for EU and UK:
Orders below 300€ - 18€
Orders from 300€ - Free
FedEx:
Shipping cost for other countries:
Orders below 300€ - 25€
Orders from 300€ - Free
Duties and Taxes
The prices of products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the customer.
She is Sunday cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
If a customer refuses a shipment, the customer is responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to the shipper. This amount will be deducted from the refund.
Do you want to return a purchased item? You have the right to return the product within 14 days of receiving the shipment. Please familiarize yourself with the following instructions to ensure a smooth and easy return process.
STEP 1. Notify us about the return.
Inform us via email about your intention to return the item at: ciao@sheissunday.com.
If we have ongoing promotion "Free Delivery and Free Returns" we will send you a return label to use.
STEP 2. Send the return
The items must be returned in their original condition with all attached tags. We do not accept clothing that shows signs of use. You have 14 days from the receipt of the shipment to initiate the return.
Note! Please include a note in the return package - it can be handwritten or you can use our return form (download the return form) . Make sure to include the following information:
- That it is a return
- Order number
- Product name
- Size of the returned product
We do not accept returns without the above information icluded.
If there is an ongoing promotion for free returns, please contact our customer care, who will generate a return label for you.*
Return address:
City Park Ideal Idea Hall 4,
Gate 5 Słowikowskiego 81,
05-090 Raszyn
+48 690 226 087 ciao@sheissunday.com
She is Sunday does not cover the shipping costs for return shipments. We do not accept packages sent to parcel lockers.
STEP 3. Refund.
After acceptance of the goods' quality, we will process the refund using the same payment method that was used in the original transaction. We have 14 days to complete the refund.
Do you have any additional questions?
Our customer service team is ready to assist you. Contact us at ciao@sheissunday.com or call us: +48 690 226 087.